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Return Policy

Our Guarantee

Thank you for your recent purchase. If you are not satisfied with your order, simply send your item back to us. Please follow the instructions below so we can process your return as quickly as possible.

Return By Mail:

Non-customized, non-final sale merchandise can be returned in its original unworn condition and received WITHIN 15 DAYS OF ORIGINAL PURCHASE (beginning the day after you receive the goods). Orders returned beyond this time period will not be accepted. Conditions for exercising the return are that you return the goods complete, in their original condition, intact and in their original or appropriate packaging. NikanKitchen.com reserves the right to refuse worn or damaged merchandise.

An exclusion of the right of withdrawal depends specifically on the condition and type of the ordered goods. Is it canned and packaged products such as Pasta, rice, cans, bottles etc. have a right of withdrawal if the goods have not been opened. It is different with fresh and refrigerated / deep-frozen goods such as Fruit, vegetables, dairy products, meat or fish. There is rapid perishability here, so that these products are exempt from the right of withdrawal. Ready meals are also excluded from the revocation as soon as an existing seal has been removed. It is not yet decided by the judge whether a simple packaging film is sufficient as a seal, but in this case it can be assumed. This is due to health and hygiene aspects.

If you exercise your voluntary right of return, you must pay a shipping cost for return.

Please inform us by email before you return your items.

Please send the items to:
AGENO & COMPANY - Ihn. K.Ageno
Große-Leege-Str. 97/98
Aufgang B, 3 Etage
13055 Berlin

Once you exercise your voluntary right of return and the items are returned to us safely, repayment will be made into the account that you used to make the payment. We will contact you, if this is no longer possible.

If you do have any questions about returing items, please contact us by [email protected].

For Exchanges:

At this time, NikanKitchen.com does not offer exchanges. We suggest you return the unwanted item(s), following the return process above, and place a new order for the replacement merchandise through NikanKitchen.com. If you need assistance, please contact us by email at [email protected]. We will process your return immediately upon receipt and credit your account for the merchandise.

Damaged or Defective Product

If you suspect your product is defective or damaged during shipment, please contact our Customer Service Team immediately by email at [email protected]. We will work with you to expedite the replacement or refund of your item.

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