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Loyalty program: NikanKitchen + PLUS

Benefit from our exclusive advantages for members. The promotion of our members is our top priority. That is why we offer our members exclusive added value for many areas of life. Collect points, get benefits and enjoy exclusive surprises! Simply create a NikanKitchen customer account!

The more shopping, the more advantages.

For every € 1 you spend on NikanKitchen.com you get 1 point! The points are calculated based on the total amount of your order without shipping costs and are automatically added to your "NikanKitchen + PLUS" points when your order is shipped.

Discover exclusive benefits and gifts with every status!

Members who reach our new Lifetime Status: Your points can never expire and all of your current Lifetime Benefits will last forever.


MEMBER

SILVER

GOLD

PLATINUM

VIP
How do you get there? 0-99 points 100-249 points 250-399 points 400-549 points More than 550 points
Reward points with every purchase 1% 2% 3% 4% 5%
Individual offers
Sweepstake
€ 10 coupons as a thank you for LevelUp
Testing new products in preview
1 free product in standard size
Free shipping
* You collect points in the last 6 months and you will reach the respective "NikanKitchen + PLUS" status if you achieve each of the required points.
* 1 €=1 point - collect points with every purchase online and extra bonus points


How to collect points
1 €=1 point
  • Collect points with every purchase, online and in our boutiques
Bonus points
  • Write a site rating: +5 points per rating.
  • Write a product review: +5 points per review.
How to level up

Each member level is determined by the number of NikanKitchen +PLUS Points earned and the number of points earned by other activities.

Level Earn points

MEMBER
As soon as become a member of NikanKitchen

SILVER
Earned more than 100 points in the last 6 months

GOLD
Earned more than 250 points in the last 6 months

PLATINUM
Earned more than 400 points in the last 6 months

VIP
Earned more than 550 points in the last 6 months

For example, in January, became a NikanKitchen member. In addition, if you earn 100 points by an oder of 100 EUR in June, you will earn a total of 100 points within 6 months, so you will be leveled as a silver member. (If you are within 6 months, you will be eligible to level up in any month).



Similarly, other levels can be upgraded within the period of 6 months by satisfying more than the specified number of points and more than the number of points earned.

How to keep the level

For example, in order to keep the level of a Silver member in July from falling down to a Regular member in August, in order to keep the level, earn points during the 6 months from July and earn the number of points must be at least 100 points.



Similarly, other levels can be leveled in the past six months by satisfying more than the specified number of points and more than the number of points earned.

Status of the program

The program is a status-based program that is determined by the number of orders and the total amount of orders that a member has collected through eligible purchases or promotions within a period of last 6 months.
The day you register, you will receive the status "MEMBER" and benefit from the corresponding advantages. You do not need orders to keep the status of "MEMBER".
On the day you start collecting points (hereinafter "start date"), you start your "NikanKitchen + Plus".

  • On the first day of the month you have collected 0 points to 99 points: Then you will reach the "MEMBER" status and you will start the "MEMBER" status;
  • On the first day of the month you have collected 100 points to 249 points: Then you will reach the "SILVER" status and you will start the "SILVER" status;
  • On the first day of the month, you have accumulated 250 points to 399 points: then you reach the "GOLD" status and you start the "GOLD" status;
  • On the first day of the month you have collected 400 points to 549 points of order total: Then you will reach the "PLATINUM" status and you will start the "PLATINUM" status;
  • On the first day of the month you have collected more than EUR 550 order amount: Then you reach the "VIP" status and you start the "VIP" status;
  • You have collected your points less than the respective status in last 6 months: Your current "NikanKitchen + Plus" status ends, your status is reset to the status to which the NikanKitchen + Plus points collected within last 6 months belong and you start a new " NikanKitchen + Plus status from the first day of the following month.
How can points be collected?
You can collect points in several ways:
  • Members receive one (1) point for each purchase value of 1 € of the standard or reduced price of the purchased NikanKitchen products, including all taxes.
  • Eligible purchases also include the goods that are paid for with a gift voucher, excluding shipping costs. However, customers who buy a gift voucher do not collect points for the purchase value of the voucher.
In addition to these purchases, you can earn points for the following online promotions:
  • Five (5) to a maximum of fifteen (15) points per status for submitting product reviews on our website for a product you are using: 1 product rating gives five (5) points, a second five (5) points and a third five again (5) points. You can write as many product reviews as you like, but only get 3 product reviews per point;
  • Ten (10) points per status for posting website reviews on our website for your experience about NikanKitchen;
  • Three (3) points for connecting your customer account to Facebook for the first time via Facebook Connect, provided that your last name, first name and date of birth of your Facebook account match your NikanKitchen customer account;
Where can the point balance be viewed?
You have the following options to find out your score:
  • Directly in your customer account when you log in;
  • In the header of your emails that you receive as part of the "NikanKitchen + Plus" program;
  • On request via the contact.
Overview of your benefits:
When registering for the program, all members can automatically enjoy the following benefits:
  • Personal offers if you have provided your postal address or email address and have agreed to receive notifications by email;
  • Reward points for every purchase if you have provided your email address and have agreed to receive notifications by email;
  • You will automatically be entered into a prize draw, provided that you have provided your email address and have agreed to receive notifications by email.
Further advantages come with increasing number of points and new, achieved status:
  • Status “MEMBER”: 0-99 points
    - 1% reward points for every purchase, 1 point for every purchase value of € 1 of the standard or reduced price of the purchased NikanKitchen products, including all taxes.
  • Status "SILVER": 100-249 points
    - 2% reward points for every purchase, for each purchase value of € 1 of the standard or reduced price of the purchased NikanKitchen products, including all taxes.
    - € 10 voucher card as a thank you for LevelUp
  • GOLD status: 250-399 points
    - 3% reward points for every purchase, for every purchase value of € 1 of the standard or reduced price of the purchased NikanKitchen products, including all taxes.
    - € 10 voucher card as a thank you for LevelUp
    - Testing new products in pre-premiere
  • PLATINUM status: 400-549 points
    - 4% reward points for every purchase, for every purchase value of € 1 of the standard or reduced price of the purchased NikanKitchen products, including all taxes.
    - € 10 voucher card as a thank you for LevelUp
    - Testing new products in pre-premiere
  • VIP status: 550 or more points
    - 5% reward points for every purchase, for every purchase value of € 1 of the standard or reduced price of the purchased NikanKitchen products, including all taxes.
    - € 10 voucher card as a thank you for LevelUp
    - Testing new products in pre-premiere
    - 1 product in standard size for free.
    - Free shipping
For testing new products in preview
While from your "gold status", provided that you have given your e-mail address correctly and have agreed to receive our e-mail communication and have collected at least 250 points, you will automatically take part in a prize draw without any purchase obligation , Exchange and reimbursement excluded.
Prize draws related to the program
During your “Member status”, provided that you have given your e-mail address correctly and have agreed to receive our e-mail communication and have collected at least 50 points, you will automatically take part in a prize draw, without a purchase obligation. which is organized once a month and where you can receive a gift with a maximum value of 100 euros, exchange and reimbursement excluded. We draw at least five winners per prize draw.
10 € voucher
The € 10 voucher can be redeemed for all NikanKitchen products. The purchase or online order must have a minimum value of each voucher. The voucher can be redeemed in our web shop within the reached status. The € 10 voucher cannot be combined with all other current promotions.
Free standard size product
If you reach PLATINUM status or start again with 400 points or more, 1 standard size product will be given for free when you place an order. After ordering, you will be informed by email about a predefined product selection (you have a predefined product selection available) and you must inform us about your desired product in standard size. The 1 standard size product you selected will be sent with your order.
Free shipping
Free shipping within Germany for all online orders in our web shop with a minimum order value of 10 euro.

Scope of application

The loyalty program "NikanKitchen + Plus" (hereinafter "program") is run by AGENO & COMAPNY - Inh.K.Ageno, based in Berlin, Anna-Maria-üller-Str. 19, 13053 Berlin, which is registered in Germany under the VAT identification number DE 813307548.

NikanKitchen organizes the loyalty program in Germany. Every customer in Germany and abroad can collect loyalty points. The present conditions of participation apply exclusively to the loyalty program organized by AGENO & COMAPNY - Inh.K.Ageno in Germany.
Consumers within the meaning of these conditions of participation is any natural person who concludes a legal transaction for a purpose that can largely not be attributed to their commercial or independent professional activity. Entrepreneur is a natural or legal person or a legal partnership that acts in the course of a legal transaction in the exercise of their commercial or independent professional activity.
Deviating conditions of the customers are not recognized unless NikanKitchen expressly agrees to their validity.

For reasons of better readability, the simultaneous use of male and female language forms is avoided. All personal names apply equally to both sexes.


Eligible people

Participation in the program is open to all customers for personal use only and is limited to one membership per customer. Employees of a company in the NikanKitchen Group are excluded from participation. All natural persons who have reached the age of 18 at the time of registration are eligible to participate.


Program Requirements

You have registered on our website nikankitchen.com. To register and take advantage of the program, you must have a NikanKitchen customer account.

In any case, registration for the program is free of charge and with no purchase obligation.

You are required to provide true, accurate, current, and complete information about yourself that will be requested in the appropriate forms to register for the NikanKitchen + Plus program and when creating a customer account on the website, and to update this information if necessary. The member is solely responsible for the correctness of the given data for participation in the program.


NikanKitchen + Plus Functionality

With the NikanKitchen + Plus program we would like to thank and reward our loyal customers. You have the opportunity to collect points and thus achieve different statuses of the program, each with certain advantages. These benefits may change from time to time and may only be available for a limited time.

Points can be earned by making certain purchases or taking other actions within the program. The eligible purchases, our points system and other ways to collect points and achieve status can be viewed on our website nikankitchen.com.


Requirements for Earning Points

In order for your purchase to be credited as part of the program, you must be registered for nikankitchen.com and logged into your customer account at the time of your purchase, in the case of an online order. If your registration on nikankitchen.com is canceled for any reason and you register again for nikankitchen.com, you are not entitled to credit for the purchases you made before registering again. In addition, you cannot restore points from your old account and transfer them to the new account.


Credit Points

For purchases in our web shop, the credit is usually made no later than the day the products are received.


Discharge of Points

In the event of an unauthorized crediting of points, we reserve the right to discharge these points. Points are awarded in the following cases in particular:

- If they were incorrectly credited due to a technical error by NikanKitchen;

- if they have been credited for an act of fraud or an act that does not comply with the terms;

- If the purchase is completely returned or canceled; this means that in the event of a partial return or cancellation, only the points for this returned or canceled part of the purchase will be carried out.


Program Benefits

As a member, you collect points that determine your benefits and status. To take advantage of offers and benefits, you must achieve the minimum number of points that we have set for a particular benefit. Points can never be exchanged for money. You must be logged into your customer account to take advantage of your benefits. Members can receive notifications by email or post. Members receive email notifications of any available benefits only if they have consented to receive email notifications. Some offers can only be sent by email.

Some benefits can only be redeemed the next time you shop.

Some advantages are based on the status achieved. You can take advantage of these benefits as long as you are in the respective status, regardless of the number of points that are currently credited to you.

Offers and benefits are available while supplies last and / or until the expiry date if they are limited in time. The products can be replaced, which is at our sole discretion. Offers and benefits do not apply to NikanKitchen spa applications.


General Provisions

Neither customer accounts nor benefits and / or points of the program can be transferred, shared or combined. Only the member who pays for the products can collect benefits and / or points. The information in your customer account (including security information) is confidential and should not be shared with anyone.

Benefits and points earned through the program have no monetary value and are not transferable. Purchase values ​​and / or points that have been credited to your customer account will be reduced or canceled if part or all of a purchase is returned or canceled, or if the score is achieved through a fraudulent or other non-contractual action. The sale, exchange, transfer or assignment of advantages of the program by anyone other than us is expressly prohibited.

Benefits cannot be exchanged or exchanged for points, another product, another service, or a cash refund.

If you are concerned that a purchase or other promotion has not been properly credited to your customer account, please contact our customer service. When submitting your request, please include your name, the email address associated with the program, the date of your action and any problems you have encountered. This request must be made within a maximum of forty-five (45) days from the date the purchase or program promotion took place. Points are not credited if a notification is received after this period.


Communication related to the program

We can only send you email notifications related to the program if you have consented to receiving them. If you unsubscribe from the program-related notifications, you will not receive any further e-mails about your program status or the program benefits.

A customer account can only be linked to a single email address. To register, you must at least fill in the information marked as mandatory.


Liability

Unlimited liability: We have unlimited liability for intent and gross negligence as well as in accordance with the Product Liability Act. We are liable for slight negligence in the event of damage to life, limb or human health.

In addition, the following limited liability applies: In the event of slight negligence, we are also liable in the event of a breach of an essential contractual obligation, the fulfillment of which makes the proper execution of the contract possible in the first place and on the observance of which you can regularly rely (cardinal obligation). Liability for slight negligence is limited to the amount of damage that was foreseeable at the time the contract was concluded, and which is typically expected to occur. This limitation of liability also applies to our vicarious agents.


Termination

You can cancel your membership in “NikanKitchen + Plus” at any time by giving notice to us by email. Termination by NikanKitchen is possible with four weeks notice. Ordinary termination can occur, in particular, if you do not use your customer account for a longer period (e.g. if you have not logged into your customer account in a period of 24 months and / or have not placed an order in this period). In this case we will inform you in advance about the planned cancellation. The right to extraordinary termination without notice for an important reason remains unaffected. An important reason is in particular in the event of a culpable serious violation by the member of these conditions of participation (e.g. essential false information).

After cancellation by NikanKitchen, participation in "NikanKitchen + Plus" is not permitted.

In the event of an ordinary cancellation by NikanKitchen, the points and benefits collected remain valid until the cancellation becomes effective. In the event of a termination by the member or an extraordinary termination by L'Occitane, the points and benefits expire with the declaration of termination.


Blocking and Exclusion from Participation

In the event of a serious violation of these terms and conditions of participation, NikanKitchen has the right to block the member's account from the customer, taking into account the reasonableness principles. This authorization also exists for objective suspicions of the existence of a violation and for a period of time which is necessary for an appropriate examination of the facts. An important reason is in particular in the event of a culpable serious violation by the member of these conditions of participation (e.g. essential false information).


Program Termination

NikanKitchen reserves the right to discontinue “NikanKitchen + Plus” at any time and to cancel the membership with a notice period of four weeks.

In the event of a program termination, the points and benefits accumulated remain valid for a period of four weeks after notification of the termination.


Change of Terms and Conditions of The Program

We reserve the right to change the terms and conditions of the program at any time with future effect, unless this is not reasonable for the customers. In the case of customers who are consumers, we are entitled to change the terms and conditions of the program in the following cases:

  • if the change serves to ensure that the conditions of participation comply with the applicable law, in particular if the applicable legal situation changes;
  • if the change serves us to comply with mandatory judicial or official decisions;
  • if completely new services on our part, or service elements as well as technical or organizational processes require a description in the conditions of participation;
  • if the change is only beneficial to customers.

In such a case, we will send the changed terms and conditions to the customer's email address at least two weeks before they take effect.
Customers will be given four weeks before the changes take effect to cancel their membership if the changes are disadvantageous for the customers.
If a customer does not contradict the new terms of participation within a period of four weeks after receipt of the email, the changed terms of participation are deemed to have been accepted by them. We will inform the customer with the change notification of the consequences of a failure to object. In the event of an objection, we are entitled to ordinary termination in accordance with these conditions of participation.
Customers can also agree to changed conditions of participation by expressly declaring their consent.



Data Protection

We process personal data to implement the loyalty program. Further information can be found in our data protection declaration .

Contact

If you have any questions about the program and your membership, please contact us by email at contact. [email protected], by phone at 03050967492 (local tariff) or by post to the following address:

AGENO & COMAPNY - Inh.K.Ageno
Anna-Maria Müller-Str. 19
13053 Berlin
We are not responsible for lost or late mail or emails.


Final Provisions

Should a provision of the terms and conditions of the program be or become ineffective, the effectiveness of the remaining provisions remains unaffected. This loyalty program is valid from February 14, 2020.

Only the law of the Federal Republic of Germany is applicable.